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Returns & Exchanges
At LUNA, we want you to be completely in love with your purchase. If you are not satisfied, we offer a 30-day return window for all unworn items in their original packaging.
1
Initiate Your Return
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
2
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
3
Package Your Items
Place the items in their original box or a similar secure mailer, ensuring all original tags are attached and the return slip is included.
4
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number until your refund is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing